Refund policy

Every Three Stars Run Co. piece is printed to order just for you. Because nothing sits in a warehouse, we handle returns a little differently than a big retailer, but we will always make it right if something goes wrong.

Misprinted, damaged or wrong item

If your order arrives misprinted, damaged, defective or in a different size or color from what you ordered, email hello@threestarsrun.co within 30 days of delivery. Include your order number and a clear photo of the problem. We will send a free replacement or give you a full refund, your choice. You do not need to send the item back unless we ask.

Size exchanges and change of mind

Since each item is made for you, we are not able to accept returns or exchanges for the wrong size or a change of mind. Please check the size chart on each product page before ordering. If you are between sizes, we recommend sizing up, especially for tees. Not sure? Email us before you order and we will help.

Lost packages

If tracking shows no movement for 10 business days, or your package is marked delivered but never arrived, contact us within 30 days of the expected delivery date and we will work with our print partner and the carrier to replace it. We are not responsible for packages lost because of an incorrect or incomplete shipping address entered at checkout, but we will always try to help.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, email us within 12 hours of placing it. Once an order has started printing, we cannot cancel it.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up. Original shipping costs are refunded only when the problem was our error.

Contact

Three Stars Run Co., Washington, D.C.
Email: hello@threestarsrun.co